Last Updated on June, 14, 2026
14-day refund window
Customers may request a full refund within 14 days of completing a transaction.
You do not need to give a reason to request a refund within this 14-day period.
How to request a refund
To request a refund for a Paddle transaction, please contact Paddle using the refund or support link in your Paddle purchase receipt.
You may also email us at suyash@hireotto.com and we will help route your request.
Subscriptions
Cancelling a subscription stops future renewals. Refund requests for recent payments should be made within the 14-day refund window above.
Processing
Approved refunds are processed back to the original payment method where possible. Processing times may vary depending on Paddle and your payment provider.
Contact Us
If you have any questions or concerns, please contact us at suyash@hireotto.com
